Last Updated: 09 May 2025
Effective Date: 09 May 2026
This Privacy Policy describes how Hands On Horology (“we”, “us”, or “our”) collects, uses, and discloses information when you use our websites and services related to our watch events, experiences, and associated content (collectively, the “Service”).
If you do not agree with this Policy, please do not access or use the Service. We may update this Policy from time to time. When we do, we will post the revised Policy on the Service and update the “Last Updated” date. Where required by law, we will notify you and/or seek your consent to material changes.
Who We Are
Controller: Hands On Horology
Registered address: Opulent Media, Forge Barn, Essex, SS11 7QL
Country: United Kingdom
Contact email: contact@onhorology.com
Phone: 02078714616
If you are based in the UK or EEA, Hands On Horology is the controller of your personal data under UK GDPR / EU GDPR (as applicable).
Information We Collect
- Identity & Contact Data: name, email address, postal address, phone number.
- Account Data: username, password, subscription/membership status (if applicable).
- Event & Ticketing Data: event registrations, attendance, ticket purchases, seating preferences, accessibility needs.
- Payment & Billing Data: transaction details (card data is processed by our payment processor and not stored by us).
- Marketing Preferences: your choices for receiving marketing from us and third parties.
- Technical & Usage Data: IP address, device identifiers, browser type, pages viewed, interactions, and cookie identifiers.
- User-Generated Content: comments, messages, and feedback.
- Public/Third-Party Sources: information from social platforms and partners where you have made it public or agreed to share it with us.
- Special Categories (optional & only with your explicit consent): dietary requirements or accessibility information that may reveal health-related data for specific events.
How We Collect Your Information
- Directly from you: when you create an account, register for/watch events, subscribe to newsletters, contact us, or make a purchase.
- Automatically: via cookies and similar technologies when you interact with the Service.
- From third parties: analytics providers, advertising platforms, payment processors, ticketing partners, and publicly available sources.
How We Use Your Information
We use personal data for purposes such as providing the Service, customer support, payments, communications, marketing, targeted advertising (including advanced matching with hashed identifiers), analytics, compliance with legal obligations, and with your explicit consent for sensitive information. You can withdraw consent at any time.
Sharing Your Information
We may share data with service providers, advertising partners, event partners, professional advisers, authorities, and in business transfers. We do not sell personal data.
International Transfers
Where we transfer data outside the UK/EEA, we rely on safeguards such as adequacy decisions and Standard Contractual Clauses.
Retention
We keep account data for the life of the account, event/ticketing records for up to 6 years, marketing data until opt-out, and technical data as per cookie policy. Anonymous/aggregated data may be retained indefinitely.
Your Rights (UK/EEA)
You may have rights to access, rectify, erase, restrict, object, portability, withdraw consent, and complain to a supervisory authority.
Security
We apply technical and organisational measures appropriate to the risks, but no method is completely secure.
Children
The Service is not directed to children under 16, and we do not knowingly collect data from them.
Contact
Questions? Contact Hands On Horology at contact@onhorology.com.
Cookie Policy
This Cookie Policy explains what cookies and similar technologies are, how we use them on the Service, and how you can manage your preferences.
How We Use Cookies
- Strictly Necessary Cookies: enable core functionality.
- Performance/Analytics Cookies: help us understand usage.
- Functional Cookies: remember choices and enhance features.
- Advertising/Targeting Cookies: deliver relevant ads, may include advanced matching with hashed identifiers, subject to consent where required.
Managing Your Preferences
You can manage cookies via on-site controls (e.g., a Manage Cookies link) or browser settings. Blocking some cookies may impact the Service.
Cookies We Use
- hoh_session: strictly necessary; maintains session/login.
- _ga / _gid: analytics (Google); expires 24h–2y.
- hoh_consent: functional; stores cookie preferences; expires ~12m.
Pixels and SDKs
We may use pixels (e.g., Meta Pixel, Google Ads tag) and SDKs for event tracking. These may read/set identifiers and are treated like cookies.
Changes
We may update this Cookie Policy; material changes will be communicated and, where required, we will seek consent again.
Contact
Questions? Contact Hands On Horology at contact@onhorology.com.